Frequently Asked Questions (FAQ)
Products & Selection
What types of scrubs does ScrubHaven offer?
We offer a wide selection of medical scrubs for men and women, including jogger, straight-leg, flare, unisex, and tailored fits. Our inventory includes petite, tall, plus, and maternity options in a variety of colors and patterns.
What brands do you carry?
We carry top-rated scrub brands known for durability, comfort, stretch performance, and professional style. Brand availability may vary by season.
Do you carry lab coats, jackets, and underscrubs?
Yes. We offer lab coats, warm-up jackets, fleece, softshell outerwear, and underscrub layering pieces, all available with embroidery.
Do your scrubs have pockets?
Yes. Most styles feature multiple functional pockets. Pocket placement and quantity vary by design and are listed in each product description.
Do you offer fluid-resistant or antimicrobial scrubs?
Yes. Select styles include fluid-resistant or antimicrobial fabric technology for added workplace protection.
📏 Sizing & Fit
How do I find the right size?
We provide a detailed size guide online. You can also visit our Philadelphia or Blackwood/Turnersville, NJ, store for in-person fittings or contact our team for personalized sizing support.
What is the difference between unisex and gender-specific scrubs?
Unisex scrubs offer a relaxed, universal fit. Gender-specific scrubs are tailored to body contours for a more structured fit.
Do scrubs shrink after washing?
Our high-quality blends are designed to minimize shrinkage. Following care instructions (cold wash, low heat dry) helps maintain fit and longevity.
How often should I replace my scrubs?
With regular wear, scrubs typically last 6–12 months depending on fabric quality and job demands.
🧵 Fabric & Performance
What materials are your scrubs made from?
Our scrubs feature cotton blends, polyester blends, and stretch (spandex) blends designed for breathability, durability, wrinkle resistance, and flexibility.
Are polyester scrubs hot?
Modern polyester blends are engineered to be breathable and moisture-wicking, offering comfort even during long shifts.
What is the difference between high and low thread count blends?
Higher thread counts generally provide enhanced softness and durability, while lighter blends may feel cooler and more breathable.
How should I care for my scrubs?
Wash in cold to warm water with mild detergent. Tumble dry low. Avoid bleach to preserve fabric strength and color vibrancy.
🧵 Embroidery & Customization
Do you offer embroidery services?
Yes. We provide professional embroidery for names, credentials, and logos. Turnaround is typically 1–5 business days, with rush options available.
Can you store our logo for future orders?
Yes. Once digitized, your logo remains on file for seamless reorders.
Can embroidered items be returned?
Customized items are final sale unless there is a defect or production error. If we make a mistake, we will correct it at no cost.
🏥 Group & Bulk Orders
Do you offer group or bulk discounts?
Yes. We provide competitive pricing for medical practices, hospitals, and healthcare organizations.
Do you provide dedicated group order support?
Yes. We assign a dedicated group order specialist to assist with product selection, logo setup, sizing coordination, billing, and delivery timelines.
Can you create a private ordering page for our team?
Yes. We build custom online portals where employees can order pre-approved items directly
Can employees pay individually for group orders?
Yes. We can structure group ordering so individuals place and pay for their own items while maintaining uniform compliance.
Do you offer Net 30 billing?
Qualified organizations may apply for Net 30 terms. Approval requirements apply.
Do you host pop-up scrub shows?
Yes. We provide on-site scrub events for hospitals and healthcare facilities.
🚚 Shipping, Pickup & Delivery
Where are you located?
ScrubHaven has a physical store in Philadelphia, PA & Blackwood/Turnersville, NJ, along with a full online store.
Do you offer in-store pickup?
Yes. Free in-store pickup is available once you receive your ready-for-pickup notification.
Do you ship internationally?
Currently, we ship within the United States. Contact us regarding special international inquiries.
How long does delivery take?
Shipping timelines vary by product and location. You will receive tracking information once your order ships.
What happens if an item is out of stock?
We will notify you promptly and offer restock options or alternative products.
🔄 Orders, Returns & Exchanges
Can I make changes to my order?
Contact us immediately. While we cannot guarantee changes after processing, we will do our best to assist.
How do I cancel an order?
Orders can be canceled prior to shipment. Once shipped, cancellation is no longer possible.
What is your return policy?
We aim for 100% customer satisfaction. Non-customized items may be eligible for return per our posted policy. Damaged or defective items will be replaced or refunded.
💳 Payments & Security
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and Apple Pay.
Is my payment information secure?
Yes. Our website uses SSL encryption to ensure secure checkout transactions.
Do you offer gift cards?
Yes. Gift cards are available for purchase online or in-store.
🎓 Discounts & Promotions
Do you offer student discounts?
Yes. Nursing, medical, and allied health students may qualify with valid ID.
Do you offer first-time buyer promotions?
We periodically run special promotions. Sign up for our email or SMS list for exclusive offers.
Do you have a loyalty program?
Yes. Customers can access special offers and promotional benefits through our rewards initiatives.
Additional Questions
1. Can I order scrubs in specific colors or patterns?
Yes. ScrubHaven offers a wide variety of scrub colors and patterns. For medical practices or healthcare teams, we can also assist with coordinating color programs to match department or facility uniform requirements.
2. How can I keep my scrubs looking new?
To keep your scrubs looking their best, wash them in cold water with mild detergent and tumble dry on low heat. Avoid bleach and high temperatures, as they can cause fading and fabric damage.
3. Does ScrubHaven have a physical store?
Yes. ScrubHaven operates a retail store in Philadelphia, Pennsylvania & Blackwood/Turnersville, New Jersey where customers can browse our selection, try on scrubs, and receive personalized assistance from our team.
4. Can I order online and pick up my order in the store?
Direct online checkout with in-store pickup is not currently available. However, customers can call or email the store with their order details. We will send a secure payment invoice, and once payment is completed, your order will be prepared for in-store pickup.
5. What if I receive a damaged item or am not satisfied with my purchase?
If you receive a damaged item or are not satisfied with your purchase, please contact us promptly. Our team will work with you to resolve the issue through an exchange, replacement, or refund when applicable.
6. What are the best scrubs for nurses working long shifts?
Scrubs designed for long shifts typically feature breathable, moisture-wicking fabrics with stretch for flexibility and comfort. These materials help healthcare professionals stay comfortable throughout demanding workdays.
7. Which scrubs are most durable for hospital use?
Durable scrubs are typically made from cotton-polyester or performance fabric blends that withstand frequent washing and daily wear. High-quality scrubs maintain their shape, color, and durability even in demanding hospital environments.
8. Do you offer stretch or performance scrubs?
Yes. ScrubHaven offers performance scrubs made with stretch fabrics that move with your body, providing flexibility and comfort during long and active shifts.
9. Do you offer same-day embroidery in Philadelphia?
Yes. Same-day embroidery may be available for select orders at our Philadelphia & Blackwood/Turnersville, NJ store depending on order size and complexity. Most embroidery orders are completed within one week.
10. What scrubs are best for hot hospital environments?
Lightweight scrubs made from breathable and moisture-wicking fabrics are ideal for warmer work environments. These materials help regulate body temperature and improve comfort during long shifts.
11. Do you offer matching scrub sets?
Yes. ScrubHaven offers coordinated scrub tops and pants that match in color and style, allowing individuals and medical teams to maintain a professional uniform appearance.
12. Why choose ScrubHaven over big online retailers?
ScrubHaven offers a curated selection of high-quality scrub brands along with personalized service. Customers benefit from expert sizing assistance, professional embroidery, group ordering support, and the convenience of a physical store in Philadelphia & Blackwood/Turnersville, NJ .
13. How many pairs of scrubs should a nurse own?
Most healthcare professionals own about 4–6 pairs of scrubs so they can rotate them throughout the workweek while keeping clean sets available.
14. What are the most comfortable scrubs for long shifts?
Comfortable scrubs usually feature breathable fabrics, moisture-wicking technology, and stretch materials that allow easy movement and flexibility throughout the day.
15. Are antimicrobial scrubs worth it?
Antimicrobial scrubs can help reduce the growth of odor-causing microbes on fabric, which may help scrubs stay fresher during long shifts in healthcare environments.
16. What scrubs do hospitals typically recommend?
Hospitals often recommend scrubs that meet department color guidelines and are durable enough to withstand frequent washing while maintaining a professional appearance.
17. What features should I look for when buying scrubs?
Important features include breathable fabric, stretch for mobility, multiple pockets, durability, and easy-care materials that hold up well after repeated washing.
18. What are moisture-wicking scrubs?
Moisture-wicking scrubs are made from specialized fabrics that pull sweat away from the body and allow it to evaporate quickly, helping healthcare workers stay cool and dry.
19. Are jogger scrubs good for healthcare workers?
Yes. Jogger scrubs provide a modern fit with tapered legs and elastic cuffs. Many healthcare professionals prefer them because they offer both comfort and style.
20. How do I choose the right scrub fabric?
Choosing the right fabric depends on your work environment and comfort preference. Cotton blends offer softness, polyester blends provide durability, and stretch fabrics improve flexibility.
21. What are the best scrubs for nurses?
The best scrubs for nurses combine comfort, durability, and functionality. Breathable stretch fabrics with moisture-wicking technology and multiple pockets are ideal for demanding work environments.
22. What are the most comfortable scrubs for healthcare professionals?
Comfortable scrubs are usually made from stretch performance fabrics that allow easy movement while maintaining a professional look. Lightweight materials also help regulate temperature during long shifts.
23. Which scrubs last the longest?
Scrubs made from cotton-polyester or performance fabric blends tend to last the longest. These fabrics resist fading, shrinking, and wear from frequent washing.
24. Are jogger scrubs better than regular scrubs?
Jogger scrubs offer a more modern, athletic fit with elastic ankle cuffs, while traditional straight-leg scrubs provide a classic professional look. The choice depends on personal preference and workplace guidelines.
25. Where can I buy medical scrubs near me?
Healthcare professionals can shop for medical scrubs online or visit the ScrubHaven retail store in Philadelphia or Blackwood/Turnersville, NJ. Our stores offer a wide selection of scrubs, professional embroidery services, and personalized sizing assistance.
