Shipping, Returns and Exchanges

Shipping

Orders usually ship within 3-7 business days. Once your order ships, you will receive a tracking number, which will become active within 2-3 business days. We are unable to ship international orders at this time.

We can offer expedited shipping (Overnight, 2nd Day, etc.) upon request. Please email our customer service at support@scrubhaven.com before you place your order to request these shipping options. Because of the nature of our products and the various sizes and weights, expedited shipping costs can vary greatly.

Shipping rates are automatically calculated in your cart during checkout. Please note that all orders over $75 will automatically receive free ground shipping.

In-Store Pickup

To place an order for in-store pickup, please call the store at 215-552-9765. Once your order is placed, the store will let you know when it is available for pickup.

Returns & Exchanges

Items can be returned or exchanged within 30 days of receiving your order. To return or exchange an item, please ship it back to our Philadelphia store at 9357 Krewstown Road, Philadelphia, PA 19115. Once we receive it, we will provide your exchange or refund.

Please note that ScrubHaven is not liable for returned items until they are received at our store, so we recommend using a trackable shipping method.

Exchanges are free for up to two exchanges. After that, shipping costs will apply to any further returns.

Customized or embroidered items are final sale unless there is a defect or production error.

If you have any questions, please contact us at support@scrubhaven.com or 215-552-9765.